Delivery Policy

This policy applies to all orders placed through the HerUpStart Studio Limited website (the "Website") for delivery to addresses in the United Kingdom (England, Scotland and Wales) and Northern Ireland. We do not currently deliver outside the United Kingdom and Northern Ireland.

Once you place an order, we will send you an order confirmation email. A binding contract for the sale of goods is formed when we dispatch the order — see our Terms and Conditions of Sale.

We try to deliver your orders as soon as practically possible and you can expect your orders within 4 to 12 days of order confirmation, depending on your delivery location, product availability and the courier service used. Delivery to Northern Ireland and to remote parts of Great Britain (for example the Scottish Highlands and Islands) may fall towards the longer end of this range. We'll always deliver within 30 days of your order unless we've agreed otherwise with you.

We offer free delivery on orders of £100 or above. The delivery fee is based on the delivery location of your order and all delivery charges that apply to your order are shown clearly at checkout, as part of the total price, before you complete your purchase. We do not add delivery charges after your order has been placed.

We'll email a tracking link when your order is on its way. If you haven't received a tracking email, get in touch and we'll look into it.

Everything you order stays at our risk until it's delivered to you, or to someone you've asked us to leave it with. If something goes wrong in transit, it's ours to sort out — you don't need to contact the courier. Just tell us. This applies unless you arrange your own courier, in which case risk passes to you once the goods are handed to that courier.

If it's been more than 30 days to your order and you still haven’t received it, email us with your order number and we'll check what went wrong.

If a delivery attempt fails, the courier will normally leave instructions for collection or redelivery. If a parcel is returned to us as undeliverable through no fault of ours, we will contact you to arrange redelivery (additional charges may apply).

We may deliver items in the same order separately. You will not be charged extra delivery fees for a split delivery unless you specifically requested expedited or separate shipping.

Please check your address at checkout. If you spot a mistake, contact us straight away and we'll change it if we can, though we can't promise it once an order is placed. If a parcel comes back to us because the address given was incomplete or incorrect, we'll get in touch — we may ask you to cover delivery again before we resend it. We look at each case on its facts.

If your order hasn't arrived within the confirmed timescale, contact us at support@herupstarts.co.uk and we will investigate.